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Franz S

1 reviews | Active since Jan 2021

05 Feb 2025, 13:45

Terrible customer service

I handed in an vacuum cleaner motor for repair at the Somerset West mall branch on the 23rd November 24. Despite numerous visits to the branch and customer service requests they have not been able to tell me where the motor is or when it will be returned. Today is the 5th Feb 25. This is absolutely unacceptable service, They have not even bothered to reply to my queries. It will be interesting how this story is going to end.

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Replies (3)
Verimark
Verimark's reply05 Feb 2025, 13:52
Official
Dear Mr. Schorgmayer,We sincerely apologize for the inconvenience and frustration caused by the delay in repairing your vacuum cleaner motor. We understand the importance of receiving timely updates, and we regret that we have not met your expectations.We are urgently investigating the matter and will provide you with feedback as soon as possible. Our team will contact you directly to resolve this issue.Once again, we apologize for the poor experience and appreciate your patience.Best regards, 
The Verimark team 
FS
Franz S's update05 Feb 2025, 14:06
Reviewer Update
Thank you, I am looking forward to hear from you.
Verimark
Verimark's reply05 Feb 2025, 15:18
Official
Dear Mr. Schorgmayer,Thank you for your response. We appreciate your patience and understanding. Our team is actively working on resolving this matter, and we will provide you with an update as soon as possible.Should you have any further questions or concerns, please don’t hesitate to reach out.Best regards, 
The Verimark team