Support Verimark for the worst after sales service. I have had better from the local goverment

I bought a Genesis Hydravac Compact in Dec 2019. In May of this year the machine started giving a strange noise and later didnt switch on anymore. I returned the machine to Raceveiw Verimark sroe on 14/06/2020 since it was still under warranty. My till slip from Game Alberton was faded and the store clerk kindly asked that I send a picture of the slip (of better quality) to her email. I did. Two weeks passed and i returned to the store to enquire on the machine. I found that nothing had been done and i had to send the bank statement of when i purchased the machine.(WHY DO I NEED TO GO TO THE STORE? COULD I NOT BE CONTACTED? ) I comp****. A week later i called only to learn that they require a non-redacted copy. OMG. I comp**** again and did so. NOW... Neither the store clerk nor Verimark repair services have any record of the machine. THEY DONT PHONE BACK ,EVEN IF THEY SAY THEY WILL. MY advise is. IF you are planning in purchasing anything from these people make sure that it doesn't fail. Dont use it becuase you will not get it fixed!!!!! They do not live up to their service value promises!! I Bought the **** thing becuase i thought at that time that it was of superior quality. Boy am i dissipionted.