Sucky service
VerimarkSA you products and customer service are a real shocker…. Bought a vacuum cleaner in Jan 2022 worked for 1 month, broke took back to store took more than a month to send back to HQ & fix. Got it back used it twice and boom! Broken again …. Go back to store and get told “Oh sorry looks like they repaired the wrong parts, but at least we didn’t charge you for the repair !” #wth …. Now store manager says don’t worry I will speak to my area manager and call you on Monday “I promise!”. Do you think they called ? Hell no
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Verimark's replyOfficial
28 Apr 2022, 08:30Dear Gino
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Can you kindly provide us with the below information
Which Genesis vacuum cleaner you bought
Do you have the repair number to investigate what happened
Which store did you return your vacuum cleaner too
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Can you kindly provide us with the below information
Which Genesis vacuum cleaner you bought
Do you have the repair number to investigate what happened
Which store did you return your vacuum cleaner too
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
Verimark's reply28 Apr 2022, 08:30
Official
Dear Gino
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Can you kindly provide us with the below information
Which Genesis vacuum cleaner you bought
Do you have the repair number to investigate what happened
Which store did you return your vacuum cleaner too
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Can you kindly provide us with the below information
Which Genesis vacuum cleaner you bought
Do you have the repair number to investigate what happened
Which store did you return your vacuum cleaner too
Await your reply in order for us to assist you accordingly
Kind regards
Verimark team
's updateReviewer Update
03 May 2022, 19:04Store - Ballito Junction
Model- Genesis Cyclovac Improved
No new repair paper given after machine taken back .
Model- Genesis Cyclovac Improved
No new repair paper given after machine taken back .
's update03 May 2022, 19:04
Reviewer Update
Store - Ballito Junction
Model- Genesis Cyclovac Improved
No new repair paper given after machine taken back .
Model- Genesis Cyclovac Improved
No new repair paper given after machine taken back .