STUCK WITH A BROKEN VACUUM CLEANER...........

Good day  William Thank you for informing us of your disappointing experience with the recent purchase of one of our product  Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customer's expectations.

Please  see below :

The Unit is fitted with an auto cut-off switch, if the filters are blocked the unit heats up and switches off in order to protect the motor from burning out. We do advise in our instruction manual the following: The  Cyclovac is a small & versatile vacuum cleaner with suction never seen before, designed to last many years with a 1-year quality guarantee. It is important to note: A dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor, significantly reducing its life expectancy. A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow – allowing you to get the full benefits and cleaning power of this vacuum. Regular cleaning can be done by simply tapping the filter outside to release the dust from it. For more thorough cleaning, it can also be washed, but never replace the filter if not completely dry. Nothing attracts dust and retains dust better than a wet filter.
 Please see below the guidelines that fall within our policies and the CPA.

15 Day money back guarantee 

·        Proof of purchase is required.·        This is a satisfaction guarantee we offer our customers.  ·        When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.  ·        We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.  ·        In the event whereby the deadline was missed by a day or two, we will still assist.  ·        Items over the value of R399.00 are required to be assessed prior to offering a refund.  (This may be done store)Repairs

·        Within 6 months from the purchase dateo   Receipt is required for proof of guaranteeo   Technical assessment to be done.o   Customer has the option of Repair, Exchange, or Refund.o   In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.o   If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)o   In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
        Outside the first 6 months from the purchase date but within the guarantee periodo   Receipt is required for proof of guaranteeo   Technical assessment to be done.o   Customer only has the option of Repair.o   The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)o   In the case where the must be repaired again with another three-month guarantee, also to run concurrently. 

o   repair fails and the unit is returned within three months from the original repair, the unit Please ensure when this is communicated to customers in a manner that would not come across as if Verimark is not willing to assist or is rigid in our processes.  For instance, do not say “as per the CPA” or “we are only operating within our policies”.  Word selection is very important in relaying your message.
We appreciate the trouble that you took to bring this matter to our attention., We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
If you require further information or assistance, please do not hesitate to contact us directly. 
Kind regards
The Verimark team