UK
Ummi K
1 reviews | Active since Apr 2021
23 Nov 2022, 11:55
Stop buying verimark
The original Twista is a waste if time. The bowl cracks in a day or the string stops working. I have a slip of which I purchased another one yesterday and it cracked in a day . Please don't buy this.. waste of time
Helpful (0)
Replies (1)0
Replies (1)
Verimark's replyOfficial
23 Nov 2022, 12:07Dear Ummi Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
you can return the damaged unit for a refund or an exchange
Kind Regards
The Verimark team
Please accept our sincerest apologies for the inconvenience caused.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
you can return the damaged unit for a refund or an exchange
Kind Regards
The Verimark team
Best regards,
Verimark's reply23 Nov 2022, 12:07
Official
Dear Ummi Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
you can return the damaged unit for a refund or an exchange
Kind Regards
The Verimark team
Please accept our sincerest apologies for the inconvenience caused.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
you can return the damaged unit for a refund or an exchange
Kind Regards
The Verimark team
Best regards,