STILL NO RESOLUTION AND A BAD ATTITUDE TO BOOT

Disappointingly, but not surprisingly given the way the lack of resolution of this matter thus far has (not) been conducted, the day after my last posting, my husband got a call from a random person, seemingly from head office, who did not give their name, but basically said that it was up to him to take it up with the store. There was nothing that they could do. The reason for posting this in the first instance, was solely because of the shoddy attitude and failure to assist by the Rosebank store in the first instance, and to which an undertaking (assumably by Head Office) that “it has been tasked to the relevant division to follow up and assist” would be dealt with appropriately. Whatever happened to customer service?