steamer gone for repairs for 3 months

<p>my 10 in 1 steam mop stopped steaming took it in for repairs 11th of march to date i have not recieved any response, when i enquire about it at Verimark newcastle mall i'm told all sort of things ,first it was their courier fetched the item late then their emails where down they will call me, never got a call, then i must call the service center, i go back again its still at repairs. i then asked what was i suppose to use in the meantime i was told if it its not back next week they will borrow me one but to date i have never recieved anything nor getting any assistance from the guys at newcastle mall. im very frustrated now , they never get back to me im the one who always calls and enquire </p>