1 reviews | Active since May 2012
STAY CLEAR FROM VERIMARK AQUAVAC
NEVER EVER BUY A GENESIS AQUA-VAC VACUUM CLEANER!! We bought an Aquavac and it is absolutely useless. It has never worked effectively - the brush had to be replaced after a few uses, the motor seized and was repaired and after that the suction power was so poor that the carpet brush will not turn. It does not pick up basic dirt on the carpets - a handbrush is more effective. It is a dead elephant in our house and will probably end up at the second hand store on the same shelve where all the other Aquavacs are sitting. This is a substandard product and does not nearly deliver on the promises that were made in-store by the Verimark rep neither by Verimark marketing. Giving a 1-star rating is actually a complement - if I had the choice, I would not even give a star.
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our Customer Care.
require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark Team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our Customer Care.
require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark Team