Stay away from Verimark!!!!

after today, I am sure i have found the company with the absolute worst customer service i SA. so on the 5th of January this year me and my family went to Verimark Tygervalley to go buy my son a Drifter 3 in 1 toy remote control car which we saw advertised online. when we got to the store, we were told that the toy was actually priced at R1000 and that the price of R600 was only for online purchases. I refuse to accept that and showed the sales person that even Takealot was selling their exact same toy product for R600 as well. i couldn't understand how a company that makes a product can sell u that product at almost double the price it advertises the same product for, online and while their resellers (takealot) also sells for halve the price. the sales person then phoned head office and explained the situation. he was then told that he can give me the toy at the online price which was R600. so my son was very happy in the end. or so i thought. firstly, the battery needs to charge for 2 hours or more just to be able to play with it for 10-15min then having to charge it again. that was already enough for me to take it back but my son wanted it so i left it. then one of the wheels' pop in sockets kept popping out and has to be popped back in every few minutes of playing. this isn't normal and surely a defect. furthermore, one of the 3 attachments (bubbles, water & darts), the one that is suppose to blow bubbles never worked right out of the box. because of all this, the toy has been laying in the box for more than 2 weeks with my son not playing with it. so today i decided to return the product. i went to their Cape Gate branch as this is the closest one to us. even with everything perfectly in the box in the plastic and in neat condition and providing the receipt, i was told that Verimark has a no guarantee policy on their toy products. i was shocked and told the sales person that if i knew that or was told that by the person who sold it, i would have never bought this from them. i told her that if i bought this exact same product (their product) from Takealot, i would've been able to return it, no questions asked. Takealot has never had any issues returning any products and has excellent, unmatched customer service. i asked the sales person if she could call her manager or any superior to help. she then called her manager which simply said sorry there is nothing they could do. its policy. she then called Verimark customer service, which were extremely rude and refused to speak to me directly when i asked to speak with her. she also said sorry, she stands by their no guarantee or return policy on toys. i am absolutely gobsmacked by this. Verimark' own Guarantee Policy on the receipt states "Verimark offers a general 15 day money back guarantee for most products, INCLUDING TOYS, provided they are returned in their original condition and packaging". even though my product falls just over the 15 days, it should still qualify for a return as their policy also states "If a product develops a manufacturing defect within 6 months of the purchase date, Verimark will conduct a technical assessment. if a defect is confirmed, you have the the option of a repair, exchange or a refund". They didn't even open the box to check when i was there. i was simply told they have a no guarantee policy on toys and that is that. unbelievable!! and this for a toy they originally sold and wanted to sell to me for R1000! only to find out they dont give guarantee on any of their ****py products!! even though, according to their own written policy, this is not the case. i have launched a complaint under the consumer protection act today as well as this is simply unacceptable and *********. worst service imaginable!!! and it sounds like none of their staff has any clue about their policies. stay far, far away from Verimark! they are *********, unprofessional and extremely helpful!!!