Sick and tired of bad service and no response!!

I took my vacuum cleaner in for repair at Verimark in Centurion Mall and on the day of collection I also wanted to collect a new bucket and fitting for the vacuum cleaner as I ordered it on the day I gave in my vacuum cleaner, first they did'int give my vacuum cleaner pipe back wanted to give me someone else's pipe, then if I did not check the bucket I would have gone home with a damaged one then they brought me another one that I looked at through a plastic wrapping but it did not have any attachments in it so I cannot use my vacuum cleaner without it. And they also did not have the fitting that I placed an order for in stock after the Lady that phoned me telling me I can collect my things said that they have. I then went Home only to find out that the attachments was not in the bucket I phoned Verimark asking them if someone can please deliver the missing goods? I was then told no they don't do delivery's and I should come back myself to collect even though I live 20km from Centurion Mall they then said I can collect my things at a different Mall closer to me but that they will phone me to say when I can go and collect it has been a week since and still no phone call from Verimar