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Stuart E
1 reviews | Active since Oct 2019
24 Oct 2019, 11:35
Shocking Service and Product
Despite numerous messages of complaint on Hello Peter and a rather insipped text from. Verimark no meaningful response received to the issues with Gorilla Solar Lights. Think carefully before buying from Verimark as they have no after sales service
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Replies (2)
Verimark's replyOfficial
24 Oct 2019, 12:18Dear Stuart
Thank you for informing us of your disappointing experience with a recent purchase of our Gorilla Robo Lights , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Gorilla Robo Lights , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Verimark's reply24 Oct 2019, 12:18
Official
Dear Stuart
Thank you for informing us of your disappointing experience with a recent purchase of our Gorilla Robo Lights , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Gorilla Robo Lights , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
SE
Stuart E's updateReviewer Update
24 Oct 2019, 12:32You clearly do not understand. I have been back to your store on 4 occasions. I am not prepared to keep going back. You are welcome to collect from my home anytime you want . Stop taking the easy way out and deal with the problem
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Stuart E's update24 Oct 2019, 12:32
Reviewer Update
You clearly do not understand. I have been back to your store on 4 occasions. I am not prepared to keep going back. You are welcome to collect from my home anytime you want . Stop taking the easy way out and deal with the problem