Shocking Quality and Client Service

Hi, I bought a Genesis Cyclovac on the 28 of March 2023. It worked twice then stopped working, due to working responsibilities I could only return the item to the shop on the 16th of April (which was beyond their 10 day our of the box policy) I've only been notified ONCE about the update of my vacuum repairs. I've been to the shop twice only to be told they are waiting for parts. I was phoned by an contractor on the 8th of May saying the machine is damaged he's not going to fix it. I have a clear statement that it was not damaged when I handed it in. So it was damaged in the shop or in transit. He also stated that the machine has a 12 month warranty and wanted to know why was it sent in for repairs. He also stated that it's costing R500+ to fix the machine and wanted to know if I'm going to pay that. We are on the 15th of May and still no feedback from the shop as to what's going on. WHAT IS GOING ON?????????????????? It's been a month. I'm clearly being ghosted. I need my vacuum, I didn't buy it to be a white elephant.