Shameful Verimark Customer Service

Bought a Vreimark Genies Cyclovac that broke after only 3 weeks of use. Trying to return it to the store from which I purchased it (Makro - but that's a whole different review) was a compete nightmare. So I decided to forgo the 2 year warrenty and contacted Verimark direct to ask if I could simply buy a replacement part from them. Had the utter misfortune to have my enquiry responded to by a sales rep by the name of Daryl Lawrence who rep**** with a silly email which sounded as if he was recommending me to purchase ANOTHER more expensive Verimark Genesis vacuum cleaner and use the part from that?? I took the email in a light-hearted manner and asked for clarification only to receive the most arrogant and snotty email in reply. I was disgusted. Shame on Verimark for employing an individual who has so little respect for his job and your clients.

Shameful.

So my advice to everyone out there is to never purchase from Verimark as their products are **** and there customer service a joke.