SHAME ON YOU VERIMARK!

Hi Hellopeter,

I purchased a GENESIS MULTI-CYCLONIC 2000W (BAGLESS VACUUM CLEANER) From the THE VERIMARK , MALL OF THE SOUTH Store on the Friday, 17th JANUARY 2020. I was looking for a strong yet affordable Dry model which would last. I was encouraged by the sales person to buy the above Genesis Model as it was a DEMO version and only used in the shop, selling for R899. I made a point of letting the sales person know that I was concerned that it was a DEMO and used possibly daily in-store and he convinced me that it was not, was very strong and would last a number of years and that I had no need for concern. We have 1 large Bedroom and 2 small carpeted rooms in our home that don't need ongoing vacuuming. But, just last friday, only two months in with little vacuuming done in our home, the vacuum cleaner suddenly decided to stop working. The first thing I noticed was that the body of the vacuum was extremely hot so it had possibly overheated again (This was the second time it had happened since purchasing it). The problem is that it overheated this second time in a matter of a few minutes. It was not disclosed to me at the Store that this particular model was REFURBISHED. If I had known this on purchasing, I would not have bought it as I know refurbished goods usually give problems or work for a short period of time before breaking. I did call VERIMARK Head Office this past Friday. The support team on the call brought to my attention that if the box has a small sticker on it saying ”REFURBISHED” then this would be the case. I inspected the box and there it was, barely visible, a red small oval sticker reading “REFURBISHED” stuck on one side of the box only. They told me that the vacuum cleaner needed to come in for repairs and I said no, because of the dishonest sale, I will deliver the vacuum cleaner back to the store and want my full refund please. They said that they would have someone from Head Office call me. I have now waited 3 working days to hear back from VERIMARK Head Office regarding the situation. NO News!! VERIMARK, this is unacceptable, unprofessional and such dishonest selling on your part to consumers like myself and I am not happy with this terrible service received from you. Even the slip says DEMO. My question to you is what do you plan to do about it?