TD
Thandeka D

1 reviews | Active since Jun 2015

09 Nov 2017, 10:32

Second purchase of the Genesis Steam iron and I'm disappointed once again

In 2015 I bought a Genesis Steam iron which stopped steaming after a year.

I returned it to Game West Gate and the Mananger gladly refunded me and said the Genesis Steam iron was recalled so he was happy to refund me.

On the 13 of May 2017 I saw the Genesis Steam iron at Pick n Pay Hyper Princess Crossing and I once again bought it. Yesterday it started smelling of burning cables i switched it off and tried it later only to find out it stopped working.

I'm so disappointed with Verimark. I buy everything from mops, buckets and vacuum cleaners and the only thing I haven't had problems with is they Cyclon Vacuum cleaner the rest I'm disappointed.

How am I supposed to get to varsity if my laundry is unironed?

Gees guys you need to up your game.

0
Replies (2)
Verimark
Verimark's reply09 Nov 2017, 13:41
Official

Dear Thandeka

Thank you for bringing this to our attention, please accept our sincere apologies for the inconvenience

As per our email correspondence kindly take your iron to our Verimark Store for them to assist you.

Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.

Kind regards

Verimark Team

TD
Thandeka D's update09 Nov 2017, 17:18
Reviewer Update
Patricia I would like to say thank you for the prompt response and making sure I have a new iron. Your professionalism is out of this world. Thank you once again.