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Happiness T

1 reviews | Active since Feb 2019

20 Oct 2023, 18:11

SEBO & NEO 🚮🚮VERIMARK WONDERPARK 🚮 PHATHETIC HORRIBLE SERVICE V

I am disheartened by the service these two ladies "SEBO (Manager)" "NEO (sales lady)" gave me now at pretoria wonderpark shopping centre. I came here to collect a Genesis iron that went to service at randburg. We are in the third week now and iron still not here. Monday 15th October i made a follow up. Lesego a guy who works here who is apparently off duty and his number "suddenly" on voicemail told us the iron would be ready by Friday 2Oth October, mind you initially they has said 10 working days. Now they are quoting policies and are very rude attitude telling i will not even get a refund. They even **** told me to call Head Office knowing very well they knock off at 4pm. I am disgusted by this manager lady "SEBO " and will not buy nor recommend anyone to buy items at Verimark Wonderpark.

I am not interested in this highly overated Genesis iron that couldn't last for 30 days.All I want is my refund so that I can buy my iron else where.

Hello Peter please assist me.

0
Replies (4)
Verimark
Verimark's reply23 Oct 2023, 07:41
Official
 
Good day  Happiness
Thank you for informing us of your disappointing experience with the recent purchase of one of our product 
Please accept our sincere apologies for the disappointment and inconvenience caused. 
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. 
We appreciate the trouble that you took to bring this matter to our attention. 
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers 
 Please provide the following details: 
 
  • What  is  the  repair  number  
  • When  did   you hand in your  Genesis  Steam iron
  •  What date did you purchase your unit? 
  • Do you  still  have  the  proof of  purchase
Await your response herein in order to assist you accordingly. 
 
Kind regards 
Verimark team 
HT
Happiness T's update23 Oct 2023, 09:30
Reviewer Update
Repair number : not sure
Handing in of iron for repair: 28/09/2023
Date of purchase : 08/09/2023
Follow up date : 16/10/2023 & 17/10/2023
Yes I still have the slip
Verimark
Verimark's reply23 Oct 2023, 10:21
Official
Hi Happiness 
Thank you  for  your  reply 
We  are  currently  investigating   this  matter  will revert back  with an update
Kind regards
The Verimark team
Verimark
Verimark's reply24 Oct 2023, 08:58
Official
Dear Happiness
We  have   completed  our investigation, your  iron is  ready  for  collection  at  our  Verimark store  in Wonderpark
We are happy that your matter has been resolved. 
Please feel free to contact us directly should you require any further assistance. 

Kind regards, 
The Verimark team