**** of somer sort - Head office refuses to invstigate, help or take any action whatsoever.

<p>I spent over R1000 in Oct 2015 at Verimark in Fourways. One of the items was a Bauer pan. I took an old one in to swop for re-coated one. Less then 2 years later, I tried to take it back, it hadnt lasted and I wanted to get another recoated one. Long and short of it is, that the pan is not a Bauer. I do not know, what / how / when or why, the sales person had some sort of **** going with another shop down the passage. I have the invoice, the name of the sales person. On phoning Verimark, I am told, there is nothing they can do, not even investigate the staff member- because in any case the staff turnover is so high, they cant trace anyone and even if they could, they wont. Its not a matter of not wanting to set things right, its a matter of refusing to do so. I have invoice, proof of payment etc. He wanted to know why I didnt notice that it wasnt a bauer - can you name the pots, pats, cutlery and crockery in your cupboards? Do you ever look at the labels underneath? He said he didnt and couldnt either. I have a witness to my purchase and am prepared to do an affidavit, but that doesnt help me, because, he implies that I am lying and wont do anything</p> <p>Sis on you Verimark!</p> <p>I have been a customer since you could only order things from TV ads. </p>