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Sujani W

1 reviews | Active since Dec 2019

27 Dec 2019, 11:30

Sales Reps giving false Info about products

We went to the Checkers Hyper on 14th Ave on 22 Dec, I remembered seeing this waterproof remote controlled car earlier this year, and knew my son would love it, so here I am asking the lady about it, they have one left she said... She was friendly and good with customers, the only thing I have a major issue with is that she does not know the product specs... I asked her if it was waterproof so that my son can drive it into the pool and around the pool, she responded with a 'yes for sure', where after my husband asked if the car recognises that it fliped over (where pressing forward will still make the car go forward and not that you have to press backward now to make it go forward) again a 'yes it does sir' that we got.

So as it is with last minute shopping, we looked at a few things decided that our son will get the most joy out of a cool car that can flip and go under water in the pool and all, so we bought it and immediately had it wrapped at the little both just after the til point.

When our son opened his gift on Wednesday, we took a nice look at it and guess what, its only splash proof, and also does not recognise that it flipped over so you need to press the backwards buttons to go forward and left to go right and so on...

So now I ask you, what do I do now? I can not just take away my sons gift because and return it due to this as he will not understand, but I sure cannot just leave it as I was told things about the product that lead me into buying it that was completely false - and to me its sad because that was our two major things, is we wanted something which he can play in and outside the pool with and that is cool and easy to navigate without confusing him.

I have always been a huge Verimark fan as you have unique products, but I have always bought items where you get what you see and had no need for the funky stuff. Now the first time I wanted to go all out for my son's gift I get this disappointment!!

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Replies (1)
Verimark
Verimark's reply27 Dec 2019, 11:40
Official
  

Dear Sujani

Thank you for bringing this to our attention, 

 Our sincere   apologies for any inconvenience caused 

We are currently investigating this as a matter of urgency 

We will revert back shortly