MP
Michelle P
1 reviews | Active since Mar 2022
13 Mar 2022, 22:50
SAD AND PATHETIC HOW VERIMARK TAKE ADVANTAGE OF PENSIONERS..
Good evening My father who is a pensioner in his 60s purchased a, vacuum from Verimark, however there was issues with it... So he returned the vacuum and promised to replace it... Since November 2020 till date there has Been no response, and when my father goes to the verimark shop on Cornubia Durban they fill of excuses..
Sad how this verimark store use and take advantage of pensioners as if COVID is not bad enough they stressing old people...
SAD AND PATHETIC..
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
14 Mar 2022, 09:00Dear Michelle
Thank you for informing us of your disappointing experience with the lack of customer service in one of our store
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that we follow the rules and regulation of the CPA as per below for your perusal.
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that we follow the rules and regulation of the CPA as per below for your perusal.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
In order to expedite the process, could you kindly advice
Can you kindly send us the reference number in order for to investigate as to what happened
you can email it to ***
Can you kindly send us the reference number in order for to investigate as to what happened
you can email it to ***
Await your response
Kind regards
Verimark team
Kind regards
Verimark team
Verimark's reply14 Mar 2022, 09:00
Official
Dear Michelle
Thank you for informing us of your disappointing experience with the lack of customer service in one of our store
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that we follow the rules and regulation of the CPA as per below for your perusal.
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that we follow the rules and regulation of the CPA as per below for your perusal.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
In order to expedite the process, could you kindly advice
Can you kindly send us the reference number in order for to investigate as to what happened
you can email it to ***
Can you kindly send us the reference number in order for to investigate as to what happened
you can email it to ***
Await your response
Kind regards
Verimark team
Kind regards
Verimark team
Verimark's replyOfficial
14 Mar 2022, 12:31Good day Michelle
Thank you for your patience
We have done our investigation, your Dad's sweeper is ready for collection at our Verimark store in Cornubia, You can go anytime to the store and collect the unit
Thank you
Thank you for your patience
We have done our investigation, your Dad's sweeper is ready for collection at our Verimark store in Cornubia, You can go anytime to the store and collect the unit
Thank you
Verimark's reply14 Mar 2022, 12:31
Official
Good day Michelle
Thank you for your patience
We have done our investigation, your Dad's sweeper is ready for collection at our Verimark store in Cornubia, You can go anytime to the store and collect the unit
Thank you
Thank you for your patience
We have done our investigation, your Dad's sweeper is ready for collection at our Verimark store in Cornubia, You can go anytime to the store and collect the unit
Thank you
MP
Michelle P's updateReviewer Update
15 Mar 2022, 09:46Hi
So my family have visited verimark store at cornubia Durban yesterday, surprisingly the sweeper was in the store, had I not wrote to hello Peter I would have not got a response to state the unit is there in store..
Feed back at the store...
They was told to pay R202 to get the sweeper...
Later yesterday afternoon they received a called stating they can pay R175.
This ridiculous as people are rude and not helpful and friendly as well...
Sweeper went into repairs on 29 November 2021 and to date this has not been resolved.
In view of all info we trust that a new sweeper should be provided with no cost..
So my family have visited verimark store at cornubia Durban yesterday, surprisingly the sweeper was in the store, had I not wrote to hello Peter I would have not got a response to state the unit is there in store..
Feed back at the store...
They was told to pay R202 to get the sweeper...
Later yesterday afternoon they received a called stating they can pay R175.
This ridiculous as people are rude and not helpful and friendly as well...
Sweeper went into repairs on 29 November 2021 and to date this has not been resolved.
In view of all info we trust that a new sweeper should be provided with no cost..
MP
Michelle P's update15 Mar 2022, 09:46
Reviewer Update
Hi
So my family have visited verimark store at cornubia Durban yesterday, surprisingly the sweeper was in the store, had I not wrote to hello Peter I would have not got a response to state the unit is there in store..
Feed back at the store...
They was told to pay R202 to get the sweeper...
Later yesterday afternoon they received a called stating they can pay R175.
This ridiculous as people are rude and not helpful and friendly as well...
Sweeper went into repairs on 29 November 2021 and to date this has not been resolved.
In view of all info we trust that a new sweeper should be provided with no cost..
So my family have visited verimark store at cornubia Durban yesterday, surprisingly the sweeper was in the store, had I not wrote to hello Peter I would have not got a response to state the unit is there in store..
Feed back at the store...
They was told to pay R202 to get the sweeper...
Later yesterday afternoon they received a called stating they can pay R175.
This ridiculous as people are rude and not helpful and friendly as well...
Sweeper went into repairs on 29 November 2021 and to date this has not been resolved.
In view of all info we trust that a new sweeper should be provided with no cost..
Verimark's replyOfficial
15 Mar 2022, 11:49Hi Michelle
According to our records
The sweeper was booked in our Store and it was outside guaranteed, and your Father did not submit the proof of purchase to valid his guarantee
Your Fathe was called with the quotation of R175.00, and he rejected the quote which is valid for 7 days
The unit was returned back to the store unrepaired
He was again contacted to come and fetch his unit as he rejected the quote, then he agreed to pay the service fee
And the unit is serviced and repaired at the cost to the customer
According to our records
The sweeper was booked in our Store and it was outside guaranteed, and your Father did not submit the proof of purchase to valid his guarantee
Your Fathe was called with the quotation of R175.00, and he rejected the quote which is valid for 7 days
The unit was returned back to the store unrepaired
He was again contacted to come and fetch his unit as he rejected the quote, then he agreed to pay the service fee
And the unit is serviced and repaired at the cost to the customer
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark Team
Verimark's reply15 Mar 2022, 11:49
Official
Hi Michelle
According to our records
The sweeper was booked in our Store and it was outside guaranteed, and your Father did not submit the proof of purchase to valid his guarantee
Your Fathe was called with the quotation of R175.00, and he rejected the quote which is valid for 7 days
The unit was returned back to the store unrepaired
He was again contacted to come and fetch his unit as he rejected the quote, then he agreed to pay the service fee
And the unit is serviced and repaired at the cost to the customer
According to our records
The sweeper was booked in our Store and it was outside guaranteed, and your Father did not submit the proof of purchase to valid his guarantee
Your Fathe was called with the quotation of R175.00, and he rejected the quote which is valid for 7 days
The unit was returned back to the store unrepaired
He was again contacted to come and fetch his unit as he rejected the quote, then he agreed to pay the service fee
And the unit is serviced and repaired at the cost to the customer
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark Team
MP
Here's the full story...
Visited shop in 29 November 2021, my father did submit a proof of purchase and they did make a photo copy of the receipt.
A person name Ricardo at cornubia store issued a service reception form number 108581..
They also advised my father to call head office and speak to Thobile ***and also contacted verimark service center in Durban which is unavailable... ***..
Monday 20/12/2021
My mother spoke to lauven machine still in store, has not been sent for quote.
26/01/2022
Ozayr called and quoted R175 to repair sweeper. He says it was 2 days out of warrenty and advised we contact head office which we did..
2 March 2022
Mum spoke to Lauven, he promised to come back the next day, which he did not..
Michelle P's updateReviewer Update
15 Mar 2022, 14:22Here's the full story...
Visited shop in 29 November 2021, my father did submit a proof of purchase and they did make a photo copy of the receipt.
A person name Ricardo at cornubia store issued a service reception form number 108581..
They also advised my father to call head office and speak to Thobile ***and also contacted verimark service center in Durban which is unavailable... ***..
Monday 20/12/2021
My mother spoke to lauven machine still in store, has not been sent for quote.
26/01/2022
Ozayr called and quoted R175 to repair sweeper. He says it was 2 days out of warrenty and advised we contact head office which we did..
2 March 2022
Mum spoke to Lauven, he promised to come back the next day, which he did not..
MP
Michelle P's update15 Mar 2022, 14:22
Reviewer Update
Here's the full story...
Visited shop in 29 November 2021, my father did submit a proof of purchase and they did make a photo copy of the receipt.
A person name Ricardo at cornubia store issued a service reception form number 108581..
They also advised my father to call head office and speak to Thobile ***and also contacted verimark service center in Durban which is unavailable... ***..
Monday 20/12/2021
My mother spoke to lauven machine still in store, has not been sent for quote.
26/01/2022
Ozayr called and quoted R175 to repair sweeper. He says it was 2 days out of warrenty and advised we contact head office which we did..
2 March 2022
Mum spoke to Lauven, he promised to come back the next day, which he did not..