MD
Miss D
1 reviews | Active since Sept 2011
20 Feb 2021, 13:05
Ridiculous aftersales service!
Verimark firstly stop selling your ****py products to customer.
I bought a genises vacuum within a week the thing gave up took it back they gave me a demo model which also then broke I went back to the store they gave me a so called new one this new vacuum has now also gave up on life. I mean what is this even that you’re selling , playtoys for kids or what. And let me just add the parts that are bound to break and that is made from the cheapest materials does not form part of warranty.
Your aftersale service is so ridiculous now no one willing to stand for this useless products you’re selling.
Please a word of advice from me close down your stores and stop *****ing consumers money also stop lying to people by telling them your product is the best on the market it’s not!
Helpful (0)
Replies (9)0
Replies (9)
Verimark's replyOfficial
22 Feb 2021, 07:35Dear Miss I Davids
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark's reply22 Feb 2021, 07:35
Official
Dear Miss I Davids
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark's replyOfficial
23 Feb 2021, 10:17Dear Miss D
Thank you for informing us of your disappointing experience with our customer service from one of our stores and the recent purchase of one of our products . Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Which Genesis vacuum cleaner you have purchased
What date did you purchase your vacuum cleaner
Which retail store did you buy your vacuum cleaner
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with our customer service from one of our stores and the recent purchase of one of our products . Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Which Genesis vacuum cleaner you have purchased
What date did you purchase your vacuum cleaner
Which retail store did you buy your vacuum cleaner
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
Verimark's reply23 Feb 2021, 10:17
Official
Dear Miss D
Thank you for informing us of your disappointing experience with our customer service from one of our stores and the recent purchase of one of our products . Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Which Genesis vacuum cleaner you have purchased
What date did you purchase your vacuum cleaner
Which retail store did you buy your vacuum cleaner
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with our customer service from one of our stores and the recent purchase of one of our products . Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Which Genesis vacuum cleaner you have purchased
What date did you purchase your vacuum cleaner
Which retail store did you buy your vacuum cleaner
Do you still have the proof of purchase
Await your response herein in order to assist you accordingly Kind RegardsVerimark team
MD
Miss D's updateReviewer Update
25 Feb 2021, 14:01Genisis Cyclo
Purchased on the 06 July 2020 - Makro Ottery
i have the slip however it is Faded
Purchased on the 06 July 2020 - Makro Ottery
i have the slip however it is Faded
MD
Miss D's update25 Feb 2021, 14:01
Reviewer Update
Genisis Cyclo
Purchased on the 06 July 2020 - Makro Ottery
i have the slip however it is Faded
Purchased on the 06 July 2020 - Makro Ottery
i have the slip however it is Faded
MD
Miss D's updateReviewer Update
05 Mar 2021, 15:00I am yet to receive a response from you Verimark
MD
Miss D's update05 Mar 2021, 15:00
Reviewer Update
I am yet to receive a response from you Verimark
MD
Miss D's updateReviewer Update
08 Mar 2021, 12:02Verimark.....is this as far as it goes?? you clearly not interested already go your money right, well good to know! I pray that the rest of the consumers still purchasing your product will soon open up their eyes and see the truth!
MD
Miss D's update08 Mar 2021, 12:02
Reviewer Update
Verimark.....is this as far as it goes?? you clearly not interested already go your money right, well good to know! I pray that the rest of the consumers still purchasing your product will soon open up their eyes and see the truth!
Verimark's replyOfficial
08 Mar 2021, 12:49Dear Miss Davids
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Cyclovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply08 Mar 2021, 12:49
Official
Dear Miss Davids
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Cyclovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
MD
Miss D's updateReviewer Update
08 Mar 2021, 14:10i would appreciate if you can provide your name contact number and email address as i have no idea who i am speaking to as well as just incase you decide not to respond or my unit goes missing.
MD
Miss D's update08 Mar 2021, 14:10
Reviewer Update
i would appreciate if you can provide your name contact number and email address as i have no idea who i am speaking to as well as just incase you decide not to respond or my unit goes missing.
MD
Miss D's updateReviewer Update
08 Mar 2021, 14:14you know i am actually really not sure what you're wanting to assess but i can however guarentee you should i get that same **** from you as i received from your sales i will claim every cent back from you that i have spent going back and fro. You're playing with peoples time and money and i do not want to be part of this game your playing.
MD
Miss D's update08 Mar 2021, 14:14
Reviewer Update
you know i am actually really not sure what you're wanting to assess but i can however guarentee you should i get that same **** from you as i received from your sales i will claim every cent back from you that i have spent going back and fro. You're playing with peoples time and money and i do not want to be part of this game your playing.
Verimark's replyOfficial
08 Mar 2021, 15:42Please ask the store to mark it for the attention of our supervisor Patricia
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki
Verimark's reply08 Mar 2021, 15:42
Official
Please ask the store to mark it for the attention of our supervisor Patricia
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki