REPAIRS TO GENESIS HAUSMEISTER VACUUM CLEANER

I bought a Genesis Hausmeister vacuum cleaner on 31.10.2013 from Game The Bridge in the Verimark Section. In July 2015 the vacuum cleaner started to make funny noises and smelled like something was burnt. We took this to Verimark at Game on 27.07.2015, together with the invoice, which was the guarantee. They sms'd us on 11.08.2015 to advise that the cost for repairs would be R1920.00. When I phone them to complain about the charge, I was told that the motor was damaged by water. Now I am the only one using this machine and had done so for almost two years. I have used the machine exactly according to the instructions. I feel that refuse to acknowledge the guarantee as with most products bought from Game in the past. <br> <br> I need an explanation to this problem as soon as possible as I am now without a vacuum cleaner.