Refusing to honor warranty obligation
My husband sent a Body massager which was not working well in for service as it was under warranty on the 13 Apr 2022 and purchase date was 20 Apr 2022. Till today I don't have the machine back and when following up, they first asked for the slip again, sent it. Then when they needed to repair they questioning warranty. This is not acceptable because the hand in date on the service reception form was within warranty.
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Replies (3)
Verimark's replyOfficial
02 Jun 2022, 13:36Hi Wendy
Thank you for informing us of your disappointing experience with the recent purchase of the Body massager Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Your rights regarding the CPA
15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
Thank you for informing us of your disappointing experience with the recent purchase of the Body massager Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Your rights regarding the CPA
15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
Verimark's reply02 Jun 2022, 13:36
Official
Hi Wendy
Thank you for informing us of your disappointing experience with the recent purchase of the Body massager Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Your rights regarding the CPA
15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
Thank you for informing us of your disappointing experience with the recent purchase of the Body massager Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Your rights regarding the CPA
15 days exchange or refund policy:
We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.
Thank you
's updateReviewer Update
03 Jun 2022, 16:20My device was taken in for repairs, and this explanation you're giving doesn't address my particular case, this copy paste answer about your quality is disturbing to say the least. I have the item with your store and no resolution. I need the machine fixed or replaced. I gave you the reference number of the service reception form: 106273
's update03 Jun 2022, 16:20
Reviewer Update
My device was taken in for repairs, and this explanation you're giving doesn't address my particular case, this copy paste answer about your quality is disturbing to say the least. I have the item with your store and no resolution. I need the machine fixed or replaced. I gave you the reference number of the service reception form: 106273
Verimark's replyOfficial
14 Jun 2022, 11:56Hi Wendy
The unit has been delivered back to the store
You can go anytime to the store to collect the unit
Thank you
The Verimark team
The unit has been delivered back to the store
You can go anytime to the store to collect the unit
Thank you
The Verimark team
Verimark's reply14 Jun 2022, 11:56
Official
Hi Wendy
The unit has been delivered back to the store
You can go anytime to the store to collect the unit
Thank you
The Verimark team
The unit has been delivered back to the store
You can go anytime to the store to collect the unit
Thank you
The Verimark team