TR
Terri R
1 reviews | Active since Sept 2015
14 Sept 2015, 21:19
Refused to refund damaged hair straightner.
The lady left at the Cape Gate branch to close the store on Monday 14 Sept 2015 refused to refund a hair straightener. The hair appliance was purchased on 25/08/2015 by the owner of G-PROmesse hair salon on the lookout for a new hair appliance supplier. The lady told me that she cannot refund anything more than R300 over the counter. I then phoned the canal walk branch where Mari informed me that there is no such policy in place and that there should not be any problem as to why I could not be refunded as it is a manufacturing fault, verimark should refund me as my case is within the \3 R's"of the CPA. The consultant still refused to help me"
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Verimark's replyOfficial
02 May 2023, 21:58Hello Terri Roelf,
Thank you for bring this under our attention.
As per our telephonic discussion unfortunately, we will not be able to refund you as you are already outside the money back guarantee; furthermore the guarantee is voided as this unit is only to be used for its intended household usage purpose as described in the Units instructional manual.
As a gesture of good faith we will repair this unit free of charge but please note that there will be no guarantee as this Unit was not designed for commercial use.
Verimark offers a 15 day money back guarantee should you not be satisfied with your purchase. As you mentioned, you fall outside this 15 day money back guarantee. The CPA prescribes that any supplier of goods must offer a minimum of six month guarantee against defects of manufacturing or material nature. Verimark offers a full 2 year quality guarantee, subject to the conditions set out in the user manual. \
Thank you for bring this under our attention.
As per our telephonic discussion unfortunately, we will not be able to refund you as you are already outside the money back guarantee; furthermore the guarantee is voided as this unit is only to be used for its intended household usage purpose as described in the Units instructional manual.
As a gesture of good faith we will repair this unit free of charge but please note that there will be no guarantee as this Unit was not designed for commercial use.
Verimark offers a 15 day money back guarantee should you not be satisfied with your purchase. As you mentioned, you fall outside this 15 day money back guarantee. The CPA prescribes that any supplier of goods must offer a minimum of six month guarantee against defects of manufacturing or material nature. Verimark offers a full 2 year quality guarantee, subject to the conditions set out in the user manual. \
Verimark's reply02 May 2023, 21:58
Official
Hello Terri Roelf,
Thank you for bring this under our attention.
As per our telephonic discussion unfortunately, we will not be able to refund you as you are already outside the money back guarantee; furthermore the guarantee is voided as this unit is only to be used for its intended household usage purpose as described in the Units instructional manual.
As a gesture of good faith we will repair this unit free of charge but please note that there will be no guarantee as this Unit was not designed for commercial use.
Verimark offers a 15 day money back guarantee should you not be satisfied with your purchase. As you mentioned, you fall outside this 15 day money back guarantee. The CPA prescribes that any supplier of goods must offer a minimum of six month guarantee against defects of manufacturing or material nature. Verimark offers a full 2 year quality guarantee, subject to the conditions set out in the user manual. \
Thank you for bring this under our attention.
As per our telephonic discussion unfortunately, we will not be able to refund you as you are already outside the money back guarantee; furthermore the guarantee is voided as this unit is only to be used for its intended household usage purpose as described in the Units instructional manual.
As a gesture of good faith we will repair this unit free of charge but please note that there will be no guarantee as this Unit was not designed for commercial use.
Verimark offers a 15 day money back guarantee should you not be satisfied with your purchase. As you mentioned, you fall outside this 15 day money back guarantee. The CPA prescribes that any supplier of goods must offer a minimum of six month guarantee against defects of manufacturing or material nature. Verimark offers a full 2 year quality guarantee, subject to the conditions set out in the user manual. \