1 reviews | Active since Jun 2015
Refusal to return product
I bought a Verimark vacuum cleaner in March. The product is not longer working, bearly 3 months later. I went to the store where I bought it on 21 June 2015, to return it. I was refused to return the product and get my money back. When I asked to echange it for a new product, I was told there is no new ones and asked to come back the following day as it is almost closing time. I am not able to drive up and down day after day. They then wanted to give me a used one to use in the meantime. This is unacceptable!!!!! I want my money back, as I think if something breaks within 3 months, a new one will just also break. Therefor I want my R800 back that I paid, so that I can buy a vacuum cleaner of a different make than Verimark.
Thank you for bringing your concern to our attention.
As per our previous email correspondence, kindly send us the requested documentation and we will gladly see how we can assist you. As explained, prior to any decision is made regarding a refund, exchange or repair, we need to conduct a technical assessment to determine whether it is in fact a defect present.
Once we have all the required information, we will follow up on this and have the matter resolved ASAP.
Kind regards,
Verimark Team
Best regards,
Thank you for bringing your concern to our attention.
As per our previous email correspondence, kindly send us the requested documentation and we will gladly see how we can assist you. As explained, prior to any decision is made regarding a refund, exchange or repair, we need to conduct a technical assessment to determine whether it is in fact a defect present.
Once we have all the required information, we will follow up on this and have the matter resolved ASAP.
Kind regards,
Verimark Team
Best regards,