MS
Macy S
1 reviews | Active since Dec 2016
24 Jan 2023, 12:53
Refusal to honour a warranty
I bought an iron from Verimark in October 2021 with a 2 year warranty. December 2022 iron stops working. In January I take it back to the Middelburg Mall shop where I bought it for a warranty claim, only to be told that the model on the slip is not the same as my iron therefore they cannot help me. I spoke to their customer care and they also could not help me but they failed to demonstrate as to how, as a customer was I suppose to see that the iron on the slip and the physical iron are different. It was not my fault that the box and the iron onside did not match. I get it something went wrong somewhere, but why should I be the one paying for that error?
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Verimark's replyOfficial
24 Jan 2023, 13:37Dear Macy
Thank you for informing us of your disappointing experience with one of our productGood quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that it is the consumer's responsibility to ensure that when you make a purchase you check for what you pay for,
Given the duration of the date of purchase, it is difficult to ascertain what could have happened with regard to the box and the product inside the box.Please take the product to our Verimark store in Middleburg for an assessment, and ask them to book it back to our Head Office. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with one of our productGood quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that it is the consumer's responsibility to ensure that when you make a purchase you check for what you pay for,
Given the duration of the date of purchase, it is difficult to ascertain what could have happened with regard to the box and the product inside the box.Please take the product to our Verimark store in Middleburg for an assessment, and ask them to book it back to our Head Office. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
Kind regards
The Verimark team
Verimark's reply24 Jan 2023, 13:37
Official
Dear Macy
Thank you for informing us of your disappointing experience with one of our productGood quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that it is the consumer's responsibility to ensure that when you make a purchase you check for what you pay for,
Given the duration of the date of purchase, it is difficult to ascertain what could have happened with regard to the box and the product inside the box.Please take the product to our Verimark store in Middleburg for an assessment, and ask them to book it back to our Head Office. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with one of our productGood quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please note that it is the consumer's responsibility to ensure that when you make a purchase you check for what you pay for,
Given the duration of the date of purchase, it is difficult to ascertain what could have happened with regard to the box and the product inside the box.Please take the product to our Verimark store in Middleburg for an assessment, and ask them to book it back to our Head Office. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
Kind regards
The Verimark team