Refusal To Allow a payment Plan For Repairs

<p>We sent our 12 yearold Genesis Big Green Clean Machine in for repairs when it stopped sucking. Turns out it needed a new motor. It has been repaired and sent back to our Verimark store (Springs) where we were told it can stay for up to 3 months until we pay for the repairs of R1200. My mother went to ask if they can let us make 3 monthly payments as we cant afford to pay the full amount, and we were told this is not possible. I then phoned the store and spoke to a Camilla(?) and she said it can be done, we must just speak to the manager, Yolanda. My fatherwent back to the store to speak to the manager, where sheagain said it cant be done, even though anotheremployee at the storesaid it can be done. `my fatherwas told to just save money every month and then come back and pay the full amount.</p> <p> </p> <p>I find this to be terrible customer service. We have been going to this store for yearsand this is the first time we have had a bad experience. In these tough economic times poeple dont have large amounts of spare cash to just pay for unexxpected things like this, and I just find it petty that the store refuses to let my p[arents make 3 monthly payments for the repairs while it stays at the store.</p> <p> </p> <p>Matthew Kelly</p>