Refund over not working iron

I bought genesis mega steam iron at verimak Cresta store on the 01/11/2023.The iron was tripping main switch I retired the iron on the 03/11/2023 for a full refund.

The stuff member told me I will get my refund later that day via bank deposit,nothing happend come weekend I phoned the store on Sunday was told that credit department doesn't work on weekends and they will follow up and promised I will get my money Monday. The lady that was talking to said they will do a immediate transfer. Now is Tuesday my money is not in my bank account when I call the store no one is answering the phone for the whole day I can't get hold of verimak Cresta store.

I wrote an email to verimak customer care my email was unanswered. This is the worse service I have ever seen in my life.