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Nimi J

1 reviews | Active since Feb 2017

03 Oct 2018, 11:26

REFUND ON FAULTY GENESIS STEAMER

Please update me on this complaint sent in June 2018 on when I can expect a full refund for the steamer you have in your possession.

0
Replies (9)
Verimark
Verimark's reply03 Oct 2018, 16:27
Official

Dear Nimi Jugnarain

Thank you for taking the time to raise your concern on Hellopeter

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.

Kind Regards
Verimark team

NJ
Nimi J's update23 Nov 2018, 10:00
Reviewer Update
Dear Sirs I am still not received any communication regarding the refund to date. Please urgently advise. Thank you. Nimi Jugnarain Tel. **********
Verimark
Verimark's reply23 Nov 2018, 16:26
Official
 Dear Nimi 

Thank you for bringing this to our attention, our sincere   apologies for any inconvenience caused. 


Kindly refer to our email correspondence for further assistance, 

Should you require any further assistance please do not hesitate to contact us directly this on *** 

Kind regards 


Verimark Team 

NJ
Nimi J's update24 Nov 2018, 14:32
Reviewer Update
Neither have I or anyone else collected the unit. As stated from the onset the product was faulty and despite your attempts to fix it the problem persists. Please furnish me with a refund within seven days, failing which I will have to go the legal route, the costs of which will be for your account. I await your timeous response. Thank you. Nimi Jugnarain Tel. ********** 498
Verimark
Verimark's reply28 Nov 2018, 16:12
Official
  

Dear   Nimi 
  

Thank you for bringing this to our attention, our sincere   apologies for any inconvenience caused. 

Kindly refer to our email correspondence for further assistance, 

Should you require any further assistance please do not hesitate to contact us directly on ***and one of our friendly consultants will be able to assist. 

Kind regards 

Verimark Team 

NJ
Nimi J's update29 Nov 2018, 15:39
Reviewer Update
Dear Patricia Thank you for the offer for a replacement. I would rather receive the credit in lieu of a new unit. Thank you.
Verimark
Verimark's reply30 Nov 2018, 09:33
Official
 
Dear   Nimi 
  

Thank you for bringing this to our attention, our sincere   apologies for any inconvenience caused. 

Kindly refer to our email correspondence for further assistance, 
 Kind regards 

Verimark Team 
NJ
Nimi J's update30 Nov 2018, 09:51
Reviewer Update
Dear Patricia I must place on record that the pump was a problem from the beginning and despite being fixed, the problem persisted. Hence my hesitation to accept a replacement unit. Furthermore, I do not live in East London. As you do not wish to provide me with a refund, a Verimark credit note will suffice. Please advise.
Verimark
Verimark's reply30 Nov 2018, 10:31
Official
 Dear   Nimi 
  

Kindly refer to our email correspondence for further assistance , 
 Kind regards 

Verimark Team