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Francois B

1 reviews | Active since Aug 2015

04 Aug 2015, 09:40

Quality Checked???

Purchased a Demo Genesis vacuum cleaner which has big Quality Checked (QC) stickers on the box only to find that the machine does not work. This is already a problem because someone willingly packed a lemon into the box to sell it as a demo??<br> <br> Went back to store expecting them to honor their 7 day money back guarantee only to run into a pool of administration problems.<br> <br> It has now been a week and still they are having issues refunding me the money. <br> <br>

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Replies (1)
Verimark
Verimark's reply04 Aug 2015, 12:28
Official
Hello fberry_za,

Thank you for taking the time to raise your complaint on Hellopeter.

Again we'd would like to apologize for the inconvenience caused.

As telephonically discussed, It was confirmed by the bank that the refund was released this morning from our side.

Please follow up with your bank as we are unfortunately not authorized to do so on your behalf.

Please let us know should you require any further assistance - we will gladly assist.

Regards
The Verimark Team

Best regards,