****PY AFTER SALES SERVICE

 
Good day, Sue Crear Please accept our sincere apologies for the disappointment and inconvenience caused. 

Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. 
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers  At Verimark, we follow the Consumer Protection Act (CPA) regulations to protect our customers. According to the CPA, a supplier must guarantee that a product is free from manufacturing or material defects for six months. If a defect appears within the first six months, the supplier must offer a repair, refund, or exchange
Please see below the guidelines that fall within our policies and the CPA.  15 Day money back guarantee Proof of purchase is required. This is a satisfactory guarantee we offer our customers.  When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.  We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.  If the deadline is missed by a day or two, we will still assist.  Items over the value of R399.00 are required to be assessed before offering a refund.  (This may be done in-store)  Repairs 

• Within 6 months from the purchase date
• Receipt is required for proof of guarantee
• Technical assessment to be done.
• be Customer has the option of Repair, Exchange, or Refund.
• In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product.
• If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
• In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.

• Outside the first 6 months from the purchase date but within the guarantee period
• Receipt is required for proof of guarantee
• Technical assessment to be done.
• The customer only has the option of Repair.
• The repair will be guaranteed for three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
• In the case where the must be repaired again with another three-month guarantee, also to run concurrently.

 

Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist. 

 Kind regards, 

Verimark Team