1 reviews | Active since Aug 2016
Product does not live up to promise.
<p>On the 27\11\16 i purchased a Shogun 6 in 1 can opener from Verimark in the Randpark Ridge mall. During the weeks that followed i must have used it not more than five times to open cans. On the 24th December 2017 i was opening a can of fruit when almost halfway through cutting the can the cutting mechanism comes loose, and i was unable to use the opener after that. So on the 27th i go to the store to return the product and expecting a replacement unit; when to my surprise and astonishment i was told by the store owner\manager that there is no replacement unit until their technicians have examined the product or repaired it. Also the turnover time would be 7 working days. ALso that there was no loan unit and if i needed to open cans then i was to buy another can opener!!!! So VERIMARK , you guys talk big about your products and the high quality of the parts its made of and of the warranties etc.. WHAT HAPPENED NOW..????. And FYI if it were a product from Pick n Pay or any other chain store they would have immediatley replaced it. And what about my running around cost to bring it to you guys and pick it up again..Who pays for that.??? I will never want to buy another Verimark product again because of the poor way you guys have of addressing issue on return products and BTW your staff at the headoffice are not well mannered either!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Dear Mr. Francis,
Thank you for bringing this matter to our attention. Our sincerest apologies for any inconvenience caused in this regard.
As per our telephonic discussion, we will gladly assist with a replacement unit as this is still under the guarantee.
Thank you for your continued support.
Kind regards,
Verimark Team
Dear Mr. Francis,
Thank you for bringing this matter to our attention. Our sincerest apologies for any inconvenience caused in this regard.
As per our telephonic discussion, we will gladly assist with a replacement unit as this is still under the guarantee.
Thank you for your continued support.
Kind regards,
Verimark Team
Good day Verimark Team,
I have been to the store and have in my possession the replacement unit as you have promised.
I want to firstly thank Thabo Malibane who took the time and initiative to sort out the problem, he was very professional and understanding of the issue, not to mention helpful as well. Ten out of Ten for Thabo.
Only time will tell how long the replacement unit will last (hopefully longer than the last one) , i hope there is no re-occurring issue . Although i am satisfied with the overall outcome of the issue with the product, i am however totally unsatisfied with the manner in which the store owner (Surprise Nyalungu) handled the matter her "dont give a damn" attitude and lack of know how and unwillingness to go the extra mile for a paying customer is shocking!!!! Also your telephone operative \sales person (Lynette Madihlba ) had a flippant attitude and was unwilling to hear me out properly at first. So team Verimark i want to ask....are the quality of your products and the quality of your staff on a decline???? Is this how you treat paying customers and expect us to continue supporting Verimark???
Good day Verimark Team,
I have been to the store and have in my possession the replacement unit as you have promised.
I want to firstly thank Thabo Malibane who took the time and initiative to sort out the problem, he was very professional and understanding of the issue, not to mention helpful as well. Ten out of Ten for Thabo.
Only time will tell how long the replacement unit will last (hopefully longer than the last one) , i hope there is no re-occurring issue . Although i am satisfied with the overall outcome of the issue with the product, i am however totally unsatisfied with the manner in which the store owner (Surprise Nyalungu) handled the matter her "dont give a damn" attitude and lack of know how and unwillingness to go the extra mile for a paying customer is shocking!!!! Also your telephone operative \sales person (Lynette Madihlba ) had a flippant attitude and was unwilling to hear me out properly at first. So team Verimark i want to ask....are the quality of your products and the quality of your staff on a decline???? Is this how you treat paying customers and expect us to continue supporting Verimark???
Dear Mr. Francis,
As per our original response to this matter, we sincerely apologise for the inconvenience experienced.
We are happy we were able to resolve the matter for you. Please retain your proof of purchase for any future queries you might have.
Kind regards,
Verimark Team
Dear Mr. Francis,
As per our original response to this matter, we sincerely apologise for the inconvenience experienced.
We are happy we were able to resolve the matter for you. Please retain your proof of purchase for any future queries you might have.
Kind regards,
Verimark Team