AM
Anthony M
1 reviews | Active since Jun 2015
01 Mar 2025, 06:34
Pray you never need to order parts from Verimark
On the 06/02/2025, I ordered a vacuum hose from the Verimark Direct Store in Somerset West, for a Genesis DuraVac Pro. The VERIMARK DIRECT Store in Somerset West had to order the parts from Johannesburg because, surprise, surprise, there was NO STOCK IN CAPE TOWN. Today is the 01/03/2025 and the item has STILL NOT ARRIVED. 17 WORKING DAYS LATER... WHERE'S THE STOCK. How can it possibly take more than17 working days to ship an item from JHB to CT???????? Pathetic! Last time I buy from Verimark
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Verimark's replyOfficial
03 Mar 2025, 07:31Dear Anthony,
Thank you for your feedback, and we sincerely apologize for the delay and inconvenience caused. We understand your frustration, and we are urgently following up with our warehouse team to find out what went wrong.
We will update you as soon as we have more information and work to resolve this matter as quickly as possible.
Once again, we apologize and appreciate your patience.
Regards,
The Verimark Team
The Verimark Team
Verimark's reply03 Mar 2025, 07:31
Official
Dear Anthony,
Thank you for your feedback, and we sincerely apologize for the delay and inconvenience caused. We understand your frustration, and we are urgently following up with our warehouse team to find out what went wrong.
We will update you as soon as we have more information and work to resolve this matter as quickly as possible.
Once again, we apologize and appreciate your patience.
Regards,
The Verimark Team
The Verimark Team