DS
Daniel S

1 reviews | Active since Sept 2023

19 Apr 2024, 15:35

Powermax - Pipes

Please do not buy anything from them, when it comes to warranty issue, they avoid and are of no help to sort out your problems

0
Replies (4)
Verimark
Verimark's reply19 Apr 2024, 15:39
Official
 Dear Daniel Smith
Thank you for informing us of your disappointing experience with one of our products,   please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. 

Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.  

Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? 

We appreciate the trouble you caused in bringing this matter to our attention.  Through your feedback, we can identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of Customer service

Regards
The Verimark team

Best regards,

DS
Daniel S's update19 Apr 2024, 16:35
Reviewer Update
I will take it to Cresta Shopping Centre, tomorrow.  Although they are the ones you is of no help.
Verimark
Verimark's reply22 Apr 2024, 06:39
Official
Hi Daniel Smith
Thank you for the update
Regards
The Verimark team

Best regards,

Verimark
Verimark's reply13 May 2024, 09:35
Official
Dear Daniel,
Thank you for getting in touch with us. We apologize for any inconvenience caused. Your unit has been returned to our Cresta store. You can go there at your convenience to collect it.

Regards,
The Verimark team 

Best regards,