sS
shani S
1 reviews | Active since Jan 2016
01 Sept 2020, 11:55
Poor Verimark!!!!
I purchased two Bauer pans over a year and the pans coating gave way. We then took them for refurbishing. This was done and we paid for both recoating. However after about a month the pans gave way again and we took it in again. Verimark sorted out one pan but refused to do the other because we lost a receipt for the recoating. I am appalled at their service. I am sure they would have a record of the pans recoated. we still need to pay again for the recoating. It went to their factory and came back undone. How pathetic is this ?
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Verimark's replyOfficial
01 Sept 2020, 13:09Dear Shani
Thank you for taking the time to raise your concern on HellopeterOur sincere apologies for any inconvenience caused
Verimark follow the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist.
Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
Can you kindly advice me of the following:
Kind regards
Verimark team
Thank you for taking the time to raise your concern on HellopeterOur sincere apologies for any inconvenience caused
Verimark follow the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist.
Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
Can you kindly advice me of the following:
- Which Verimark Direct Store you went to
- What size is your Bauer Pan
- When was the last time you had your Bauer pan recoated
I await your response herein in order to assist you accordingly.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
Best regards,
Verimark's reply01 Sept 2020, 13:09
Official
Dear Shani
Thank you for taking the time to raise your concern on HellopeterOur sincere apologies for any inconvenience caused
Verimark follow the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist.
Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
Can you kindly advice me of the following:
Kind regards
Verimark team
Thank you for taking the time to raise your concern on HellopeterOur sincere apologies for any inconvenience caused
Verimark follow the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist.
Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
Can you kindly advice me of the following:
- Which Verimark Direct Store you went to
- What size is your Bauer Pan
- When was the last time you had your Bauer pan recoated
I await your response herein in order to assist you accordingly.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
Best regards,