ES
Elriek S
1 reviews | Active since Jul 2016
19 Sept 2021, 10:42
POOR TO EXTREMELY POOR CUSTOMER SERVICE
Good day.
I bought a Genesis vacuum cleaner at Game Upington Kalahari Mall.
Its been a few months and now the machine is faulty. The power just cuts out. To my surprize they tell me that they wil send the machine for repairs.
Let me make this perfectly clear: The machine was bought with OUR money so it is our choice what to do with it. I DO NOT want the machine to be repaired nor do I want a replacement.
I want a money voucher from Game so that I can buy another machine from my own choice.
I do not care what Verimark does, they will make sure that I received my money voucher as I have always done in the past.
I expect some feedback on this.
Regards E. Swanepoel
Helpful (0)
Replies (2)0
Replies (2)
Verimark's replyOfficial
19 Sept 2021, 16:55Verimark's reply19 Sept 2021, 16:55
Official
Verimark's replyOfficial
20 Sept 2021, 10:56 Good day Elriek Thank you for bringing this matter to our attention We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once done
Verimark follow the consumer protection act very closely regarding our products.
15 Day money back guarantee
Verimark follow the consumer protection act very closely regarding our products.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark's reply20 Sept 2021, 10:56
Official
Good day Elriek Thank you for bringing this matter to our attention We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once done
Verimark follow the consumer protection act very closely regarding our products.
15 Day money back guarantee
Verimark follow the consumer protection act very closely regarding our products.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.