DK
Dipuo K
1 reviews | Active since Jul 2021
03 Feb 2024, 21:11
Poor service Verimark menlyn mall 😡😡😡😠
I bought a steam iron within 8 months it was broken and I took it to Verimark Menlyn Mall. It was taken to repair and they phoned me to pay exactly the amount of brand new iron R2500 for repair…and I said to the lady ask your manager to call me till to day I’m still waiting for their call. I took my iron a year ago for repair till now they still have my iron and no phone call from the manager and I mean it’s been a year. Bad bad bad service 😡😡😡😡😡😡😡Now I see why the store is always empty because of their poor service.
Verimark bring back my iron .
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Replies (2)
Verimark's replyOfficial
05 Feb 2024, 07:29Verimark's reply05 Feb 2024, 07:29
Official
Verimark's replyOfficial
05 Feb 2024, 11:09Dear Dipou
Our sincere apologies for the experience in our Menlyn store. Verimark does not support this type of behavior under any circumstances.
About the original query of your Steamer. please with you a copy of your reception form and the store will give you your steamer.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Regards
The Verimark team
Our sincere apologies for the experience in our Menlyn store. Verimark does not support this type of behavior under any circumstances.
About the original query of your Steamer. please with you a copy of your reception form and the store will give you your steamer.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Regards
The Verimark team
Verimark's reply05 Feb 2024, 11:09
Official
Dear Dipou
Our sincere apologies for the experience in our Menlyn store. Verimark does not support this type of behavior under any circumstances.
About the original query of your Steamer. please with you a copy of your reception form and the store will give you your steamer.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Regards
The Verimark team
Our sincere apologies for the experience in our Menlyn store. Verimark does not support this type of behavior under any circumstances.
About the original query of your Steamer. please with you a copy of your reception form and the store will give you your steamer.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Regards
The Verimark team