Poor Service from Verimark N1 City, with Bastille Pots

Bought a set of Bastille cooking ware at Verimark N1 Cape Town. 15.08.2020. Went to Verimark N1 City. Wanted to order 4 handles for my pot and pan. To make sure, I brought the pan with into the shop. Spoke to the sales lady Pumie. She says no problem, the handle will be at the shop in 10 days. 27.08.2020. Went to the shop asking the salesman Silvino. He could find Pumie's order, but did not know what was the status of the handles. He told me to investigate and come back to me. 8.9.2020. Went again. Silvino once more did not know anything about the status of my handles. Another salesman JP joined the conversation and told me to sort it out and phone me on arrival of the handles. 2.10.2020. Went again to Verimark. Now JP says, to make sure to get the correct handles i must send him pictures via WhatsApp. Did send him 4 pictures on the same day. 18.10.2020 some two months later, I still haven't heard anything from the highly skilled Verimark sales staff, not to mention the receipt of my handles. This is not the first time i got the run around from Verimark. On one section of my small Bastille pot, the bottom wasn't joined correctly to the pot. I handed in the pot twice and was given the same pot back, without having it repaired. So much for the lifetime guarantee from Verimark and Bastille. To me this never mind attitude from Verimark is unacceptable, which i will certainly consider, when it comes to future purchases.