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Stuart E

1 reviews | Active since Oct 2019

15 Oct 2019, 18:43

Poor service from Verimark HO

I have bought 8 Gorrilla Solar Powered lights over the last few months. I have had issues with a few not working. Staff at the Verimark Store in a Fourways Mall have been very helpful but the Verimark HO not interested. There clearly is a problem with the lights yet they will not replace them even within two days of purchase. They need to be sent to HO then a week or two later are sent back with no report as to what was the problem or what they have done to fix them and bam a few days later back to square one they don’t work again. I am returning two more tomorrow and they can keep them. Want nothing further to do with them

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Replies (4)
Verimark
Verimark's reply16 Oct 2019, 07:35
Official
Dear  Stuart Esterhuysen    

Thank you for taking the time to raise your concern 

Our sincere apologies for the inconvenience caused in this regard. 

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist. 

Kind Regards
  Verimark team
   
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Stuart E's update18 Oct 2019, 09:46
Reviewer Update
As of yet no response from Verimark. I dropped off another faulty light at their Fourways Branch ... not a bleep from there HO not that I am surprised
Verimark
Verimark's reply18 Oct 2019, 15:50
Official
 Good day   Stuart Thank you for your email.  Our sincere apologies for your experience in our  customer service .  We can understand your frustration at the lack of service and are sorry for the disappointment caused.  You are welcome to return your  faulty  Gorilla  lights to our Verimark store  to the store   at your convenience they  will assist  you with exchange  of  new  units  in the  store. Thank you for bringing this matter to our attention.  We always appreciate honest customer feedback.  This enables us to quickly identify and rectify problems.   You are welcome to contact me should you require further assistance. Kind regards You are welcome to contact us   on ***  should you require further information. 
Kind regards
Verimark team 
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Stuart E's update18 Oct 2019, 16:07
Reviewer Update
Hi Verimark
You clearly don’t understand it are not interested in the problem. I have been back and returned them on 4 or more occasions. Why does no one bother to contact me. I can guess why not. You do not give a damn. I have returned more lights and really do not one them replaced with more *******. Lip service that’s all one gets from you