Poor service from Verimark

Went into Verimark Cresta and ordered replacement bag for commercial Duravac vacuum cleaner on 29th January 2024. Promised to call me to collect the following day. No contact made. Went into store again on 5th February 2024 and they called head office to order the bags. Promised again I would receive the following day. Still nothing after I’ve just called again!!! They told me to be patient for next week Tuesday with no guarantee stock will arrive. Poor service from what used to be an excellent store