Poor service delivery @ Mooirivier Mall, Potchefstroom.

I bought a Genesis Hydro vac and it's by far one of the best buys I've ever made! Extremely happy with my machine. I ordered 3 new filters to rotate between cleanings as I rinse the filter after each use. I try my best to take very good care of my vaccum. Unfortunately, 2 months after the "1 year guarantee" expired, the machine broke. I took it to the only Verimark store in our town so that it could be sent away for repairs. 2 weeks later, my machine is still at the store and hasn't even been sent away yet.... Every time I pop in to find out if it has been sent away, they have a different excuse. How long do I have to wait?? I bought from a well known, trusted brand but unfortunately I am being let down. So disappointed. As for the new filters..... I've ordered them over a month ago. The first time, the order was never placed. I only found out about it a week later when I went in store to find out when the new filters will arrive. They placed my order and I'm still waiting. Very frustrating. Extremely disappointed.