Poor sales support, service and attitude

G'day, I have been using the Bauer homemaker products since 2008, but have recently had a very poor experience at the Verimark in Canal Walk shopping centre that will probably put me off using the products or recommending them to others. After many years, I had my previous pots exchanged after the coating started to wear off and paid for the recoats. I enquired about the guarantee and was assured that the new pots I received are covered by the same 24 month guarantee that the normal set has. I have been using the products as per the recommended guidelines but have recently noticed that the coating was starting to peel off and went back to the store of my original purchase because I thought I was still within the guarantee period. I was very rudely told by the young lady on duty that recoats only come with a 12 month guarantee. I am now stuck with a set of pots that can no longer be used. This was the first time I have heard about recoats having a different guarantee than the normal out the box product. It is also not explained at the time of purchase or printed on the receipt that we get. Very disappointing service and product knowledge from some Verimark staff. Rgds,Karshan