Poor refund procedure for online purchace: iplay Dolly

I purchased a Verimark i-play dolly online on the 4th of November and received it on the 8th of November.

I was not satisfied with the doll, and I called the Call Centre: +27 (0)860 005 005 about my request to return the product and get a refund. I was advised to go to my closest Varimark shop for assistance.

As per advice given, I went to Shop 90, N1 City Mall, Louwtjie Rothman Street, Goodwood, Cape Town, where the shop assistants could not assist me with the return procedure since I had brought the product online but said they can only process an exchange.

I was informed that if I want a refund, I should contact the head office via the call centre. I have since called the call centre numerous times, and no one seems able to assist me with the refund procedure but I am transferred to another extension that rings until the phone cuts. I also emailed *** on the 19th of November, and to date, I haven't received a response to my request for a refund.

I am greatly disgruntled about the lack of a clear refund procedure for online sales and would like somebody at Verimark to get in touch with me as I want a refund.

Your return policy clearly states that a refund can be processed within 15 days if the product is still in its original condition, and it is unfair that I am being prejudiced for purchasing online.

Disgruntled customer,