Poor quality products and very bad after service

I bought a Maxxus V Trainer from Verimark last year in May, then it started giving me problems (jamming while in operation) during December month, I took it to the store (Verimark Rustenburg) then they sent it to their service department, and it came back to the store on the 26th January 2023, I drove 80 km to fetch the machine, only to find out when I get home that the jamming problem still persisted I took it back again to the store on the 30th of January 2023, and they sent it again to their service department, it came back to the store in March, and the store informed me that the machine is back, I drove again and went to the store, then I asked them to let me test the machine before taking it home, upon testing it we found out that it was still jamming right on the spot…they took the videos to show their store manager how the machine was reacting, they even wrote a letter to the service department explaining to them that the machine isn’t fixed, I left the machine and they sent it back to the service department.

On the 16th of May 2023, the store informed me again that the machine is back from the service department, I asked them to test the machine before I fetch it, and they say they did then I went to the store again on the 20th of May to fetch the machine, I asked them to test it for me to confirm that it is fixed, we tested it and it didn’t jam, I took the machine home, the following day I plugged the machine and it jammed again while in operation!

I took the video of the errors it was showing and sent it to the store sales rep, she said I should bring the machine back to the store, I drove again 80 km to the store, I told them I don’t want the machine anymore, is either they refund me or give me another machine because they sold me a malfunctioning machine which they can’t fix. Then they told me that they can’t give me a refund or a new machine without their manager’s consent, of which they claimed he went on hiking they can’t get in reach of him, they asked me to leave the machine at the store then they will call me once they’ve consulted with their manager.

On the 30th May, Lerato the sales rep told me that the service depart told them to bring the machine back to them, I then told her that I don’t anything to do with that machine, is either they refund me or give me another machine because I’ve wasted a lot of money traveling to Rustenburg for that machine I haven’t been able to use that machine for over 6 months now because of their poor service, and yet they still expect me to come and fetch the same machine again from their store.

I have been patient enough with Rustenburg Verimark…now I’ve run out of patience.