Poor quality products and no solution

On 12/9/2017 I went to the Verimark shop in Herm**** to exchange my 7 year old 28 cmBauer frying pan and 28cm sause pan. I paid the difference and received two factory reconditioned items. Not even 3 months down the line and the coatings are coming off. On 23 November I took the frying pan back to the shop to ask for a refund. I was informed that I need to contact customer care. The shop called them I a spoke to a very arrogant person called Thabo.

The more I tried to explain to him that I do not want a replacement, but rather my money back, the more he insisted that their T&Cs does not allow it. I tried to explain to him that according to section 56 and 57 of the CPA, this is not the case. I have tried calling customer service at least 12 times, but every single time the call gets disconnected. I spoke to the person in the shop, but she is also awaiting feedback from their customer service.

Really bad service and no one gives any feedback