Poor quality products

Item: Verimark
Rating: 1
Author: Megashini R

I've purchased a shogun knife earlier this year and have used it literally less than 10 times. While I was slicing a piece of cheese without much force the knife broke at the handle in half. I was informed by verimark on fb messenger that I could not do anything without my slip and I did advise them it was misplaced as I moved premises. Nevertheless I have not experienced such poor quality from verimark and poor service. Really disappointed.

Helpful (0)

Replies (3)

Verimark's replyOfficial

23 Nov 2021, 07:56

Good Day Megashini Thank you for bringing this to our attention our sincere apologies for the inconvenience

Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee

Proof of purchase required.
This is a satisfactory guarantee we offer our customer.
When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline was missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)

Repairs

Within 6 months from purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer has the option of Repair, Exchange or Refund.
In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from purchase date but within the guarantee period
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer only has the option of Repair.
The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.

If you require further information or assistance, please do not hesitate to contact us directly. Kind regards
Verimark team

Verimark's reply23 Nov 2021, 07:56

Official

Proof of purchase required.
This is a satisfactory guarantee we offer our customer.
When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline was missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)

Repairs

Within 6 months from purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer has the option of Repair, Exchange or Refund.
In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from purchase date but within the guarantee period
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer only has the option of Repair.
The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.

If you require further information or assistance, please do not hesitate to contact us directly. Kind regards
Verimark team

Megashini R's updateReviewer Update

23 Nov 2021, 19:02

So you are saying we need to keep a receipt for small purchases as your products are meant to last 6 months. It's pointless spending more thinking you paying for quality when it is a clear defect on your side. It's sad I haven't used it immediately after purchase to return it but this is robbing people.

Megashini R's update23 Nov 2021, 19:02

Reviewer Update

Verimark's replyOfficial

24 Nov 2021, 09:57

Hi Megashini
Verimark does offer our customers a site where they can secure their guarantee if you cannot keep the receipt
https://verimark.co.za/secure_your_guarantee
If you require further information or assistance, please do not hesitate to contact us directly. Kind regards
Verimark team

Verimark's reply24 Nov 2021, 09:57

Official