Poor quality Product (Duravac Vacuum cleaner) with even WORSE after service!!!

I purchased the Duravac Vacuum Cleaner and to cut a long story short... If I could give ZERO as a star rating for product and service I would.

Long story short: - Product extremely inferior so I returned it and requested a refund although protocol required it be serviced 1st. - Sixteen days later I had followed up with Verimark by calling 1. The Sales Consultant 2. Regional Sales Consultant 3. Head Office Call Centre 4. Emailed Head Office Complaints 5. Called Head Office again to escalate it again

I still do not have the vacuum cleaner back from its service or feedback regarding my complaint.

Is this what Verimark prides itself on????????