PM
Pule M
1 reviews | Active since Sept 2014
13 Feb 2024, 17:28
Poor quality and service
I bought a vacuum machine in December at Cherckers Fourways mall, the suction power is failing in February and I was told it will take 21 days, I wonder what kind of quality is that to get broken in 2 month and can’t be replaced. The stupid agent just contacted head office asking if there’s a core payment or it’s under warranty. For God sake, it’s been just 2 months. I’m so worked up with these poor service in South African domestic products that are disrespectful to our effort of purchases
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
14 Feb 2024, 06:26Good day Pule MokhoadiThank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers Please provide the following details:
The Verimark team
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers Please provide the following details:
- What is the repair number
- Which vacuum cleaner are you referring to
- What date did you purchase your unit?
- Do you still have the proof of purchase?
The Verimark team
Verimark's reply14 Feb 2024, 06:26
Official
Good day Pule MokhoadiThank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers Please provide the following details:
The Verimark team
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers Please provide the following details:
- What is the repair number
- Which vacuum cleaner are you referring to
- What date did you purchase your unit?
- Do you still have the proof of purchase?
The Verimark team
PM
Pule M's updateReviewer Update
18 Feb 2024, 13:48Good day
Repair number is 131570
Multi Cyclovac 14000w
The quality 2 year guarantee is really overrated because it’s only like the 2nd month for a new machine to need a repair. I just wish the store was treating this delicately enough to replace or refund my money than tossing me around from Checkers Hyper to Verimark with no help. It’s a disrespect and a sign of unreliability when it comes to your products.
It’s over 2 weeks and that time frame is truly insane.
Repair number is 131570
Multi Cyclovac 14000w
The quality 2 year guarantee is really overrated because it’s only like the 2nd month for a new machine to need a repair. I just wish the store was treating this delicately enough to replace or refund my money than tossing me around from Checkers Hyper to Verimark with no help. It’s a disrespect and a sign of unreliability when it comes to your products.
It’s over 2 weeks and that time frame is truly insane.
PM
Pule M's update18 Feb 2024, 13:48
Reviewer Update
Good day
Repair number is 131570
Multi Cyclovac 14000w
The quality 2 year guarantee is really overrated because it’s only like the 2nd month for a new machine to need a repair. I just wish the store was treating this delicately enough to replace or refund my money than tossing me around from Checkers Hyper to Verimark with no help. It’s a disrespect and a sign of unreliability when it comes to your products.
It’s over 2 weeks and that time frame is truly insane.
Repair number is 131570
Multi Cyclovac 14000w
The quality 2 year guarantee is really overrated because it’s only like the 2nd month for a new machine to need a repair. I just wish the store was treating this delicately enough to replace or refund my money than tossing me around from Checkers Hyper to Verimark with no help. It’s a disrespect and a sign of unreliability when it comes to your products.
It’s over 2 weeks and that time frame is truly insane.
Verimark's replyOfficial
19 Feb 2024, 07:27 Dear Pule
Low suction is caused by blocked / dirty filters, it is important to note that a dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not complete
The store will contact you once received back
Regards
The Verimark team
Low suction is caused by blocked / dirty filters, it is important to note that a dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not complete
The store will contact you once received back
Regards
The Verimark team
Verimark's reply19 Feb 2024, 07:27
Official
Dear Pule
Low suction is caused by blocked / dirty filters, it is important to note that a dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not complete
The store will contact you once received back
Regards
The Verimark team
Low suction is caused by blocked / dirty filters, it is important to note that a dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not complete
The store will contact you once received back
Regards
The Verimark team
PM
Pule M's updateReviewer Update
19 Feb 2024, 07:48That’s a lame excuse, I’ve had genesis of the same quality for over 4 years to have 2 months of almost a second hand machine to need repair
Even the customer service is really out of tune I regret it
Even the customer service is really out of tune I regret it
PM
Pule M's update19 Feb 2024, 07:48
Reviewer Update
That’s a lame excuse, I’ve had genesis of the same quality for over 4 years to have 2 months of almost a second hand machine to need repair
Even the customer service is really out of tune I regret it
Even the customer service is really out of tune I regret it
Verimark's replyOfficial
19 Feb 2024, 14:47We apologies for any inconvenience caused in this regards.
Verimark's reply19 Feb 2024, 14:47
Official
We apologies for any inconvenience caused in this regards.