JH
Jared H
1 reviews | Active since Oct 2019
03 Mar 2021, 15:06
Poor product and service
I bought a gorilla hose at verimark which apparently was one of the strongest hoses, but clearly it wasn't. I bought that hers and used it for multiple things such as watering the grass and washing my car but now I don't have anything because the hose burst from the inside. I struggled with the customer service and the person in the store. I'm currently sitting with no hose pipe due to the poor service. The person at the store wouldn't give me their managers number which is understandable but also wouldn't phone manager in front of me so I could speak to the manager. The person at the store started getting cheeky with me because I was the unhappy customer and I still haven't gotten a replacement hose.
Helpful (0)
Replies (7)0
Replies (7)
Verimark's replyOfficial
03 Mar 2021, 15:32Verimark's reply03 Mar 2021, 15:32
Official
Verimark's replyOfficial
03 Mar 2021, 16:01Good day Jared
Thank you for your reply
Kindly advise which Verimark store you went too
What is your repair number number
Do you still have the proof of purchase
Kindly provide us with the above in order for us to investigate
Kind regards
Verimark team
Thank you for your reply
Kindly advise which Verimark store you went too
What is your repair number number
Do you still have the proof of purchase
Kindly provide us with the above in order for us to investigate
Kind regards
Verimark team
Verimark's reply03 Mar 2021, 16:01
Official
Good day Jared
Thank you for your reply
Kindly advise which Verimark store you went too
What is your repair number number
Do you still have the proof of purchase
Kindly provide us with the above in order for us to investigate
Kind regards
Verimark team
Thank you for your reply
Kindly advise which Verimark store you went too
What is your repair number number
Do you still have the proof of purchase
Kindly provide us with the above in order for us to investigate
Kind regards
Verimark team
Verimark's replyOfficial
04 Mar 2021, 10:03Hi Jared
Thank you for your reply
Please note without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Also the store should have given you a document with the reference number in acknowledgement of receiving your hose and as a proof for you.
Regards
Verimark team
Thank you for your reply
Please note without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Also the store should have given you a document with the reference number in acknowledgement of receiving your hose and as a proof for you.
Regards
Verimark team
Verimark's reply04 Mar 2021, 10:03
Official
Hi Jared
Thank you for your reply
Please note without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Also the store should have given you a document with the reference number in acknowledgement of receiving your hose and as a proof for you.
Regards
Verimark team
Thank you for your reply
Please note without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Also the store should have given you a document with the reference number in acknowledgement of receiving your hose and as a proof for you.
Regards
Verimark team
JH
Jared H's updateReviewer Update
08 Mar 2021, 14:05I still haven't received any feedback, I haven't received any paperwork for my hose that I have returned to the store????
JH
Jared H's update08 Mar 2021, 14:05
Reviewer Update
I still haven't received any feedback, I haven't received any paperwork for my hose that I have returned to the store????
Verimark's replyOfficial
08 Mar 2021, 15:27Dear Jared
Please see below guidelines which fall within our policies and the CPA.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
Kind regards
Verimark team
Verimark team
Verimark's reply08 Mar 2021, 15:27
Official
Dear Jared
Please see below guidelines which fall within our policies and the CPA.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently
Kind regards
Verimark team
Verimark team
JH
Jared H's updateReviewer Update
08 Mar 2021, 15:34I don't recall getting a receipt but my receipt is on the system. So what happens now. My details are at the store and I haven't gotten any feed back
JH
Jared H's update08 Mar 2021, 15:34
Reviewer Update
I don't recall getting a receipt but my receipt is on the system. So what happens now. My details are at the store and I haven't gotten any feed back
Verimark's replyOfficial
08 Mar 2021, 15:37We will contact the store to contact you
Verimark's reply08 Mar 2021, 15:37
Official
We will contact the store to contact you