LM
Lauren M
1 reviews | Active since Oct 2017
28 Sept 2021, 14:41
Poor Customer Service
We purchased the genius 10 in 1 over the course of the weekend!
I opend the box at home to find that an item was missing
I emailed to check if the item can be replaced
The gentleman who is corresponding with me, is making it seem as if I am looking for a freebie item
After sending pictures.. sending receipts what more is needed? Why would I pay R1500 for something and then want a damn item for free?
Does that make an sense
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
01 Oct 2021, 09:16 Good day Please accept our sincere apologies for the disappointment and inconvenience caused.
Kindly return the complete unit for them to exchange with a new unit
You are welcome to contact me directly as I assure you of my best attention at all times. Kind regards
Verimark team
Kindly return the complete unit for them to exchange with a new unit
You are welcome to contact me directly as I assure you of my best attention at all times. Kind regards
Verimark team
Verimark's reply01 Oct 2021, 09:16
Official
Good day Please accept our sincere apologies for the disappointment and inconvenience caused.
Kindly return the complete unit for them to exchange with a new unit
You are welcome to contact me directly as I assure you of my best attention at all times. Kind regards
Verimark team
Kindly return the complete unit for them to exchange with a new unit
You are welcome to contact me directly as I assure you of my best attention at all times. Kind regards
Verimark team
LM
Lauren M's updateReviewer Update
01 Oct 2021, 09:40I've mentioned I can't get to a store which was purchased and I needed some assistance...
LM
Lauren M's update01 Oct 2021, 09:40
Reviewer Update
I've mentioned I can't get to a store which was purchased and I needed some assistance...
Verimark's replyOfficial
01 Oct 2021, 12:32Hi Lauren
Thank you for your reply
Kindly note that you haven't mentioned on the above communication that you cannot go back to the store
Kindly advise where did you purchase your steamer
Thank you
Thank you for your reply
Kindly note that you haven't mentioned on the above communication that you cannot go back to the store
Kindly advise where did you purchase your steamer
Thank you
Verimark's reply01 Oct 2021, 12:32
Official
Hi Lauren
Thank you for your reply
Kindly note that you haven't mentioned on the above communication that you cannot go back to the store
Kindly advise where did you purchase your steamer
Thank you
Thank you for your reply
Kindly note that you haven't mentioned on the above communication that you cannot go back to the store
Kindly advise where did you purchase your steamer
Thank you
LM
Lauren M's updateReviewer Update
01 Oct 2021, 12:46I did to the gentleman who was communicating with me
Checkers westville pavilion
Checkers westville pavilion
LM
Lauren M's update01 Oct 2021, 12:46
Reviewer Update
I did to the gentleman who was communicating with me
Checkers westville pavilion
Checkers westville pavilion
Verimark's replyOfficial
01 Oct 2021, 12:51you can return the unit at a convenient time for you, please take the proof of purchase with you
Verimark's reply01 Oct 2021, 12:51
Official
you can return the unit at a convenient time for you, please take the proof of purchase with you