Poor Customer Service

To whom it may concern: On Saturday 03/01/21; I visited the Verimark store in Vangate Mall, to purchase a few much needed items for my daughter who recently got married. Upon entering the store just before 5 pm, the sales assistant in the store was on her cell phone attending to a call. I then proceeded to browse through the store to identify the items that I need to purchase while waiting for the sales assistant to assist me. When she eventually finished her telephone conversation, she approached me and I asked her a few clarifying questions on a few items I was interested in purchasing. As I was about to select my goods of, which it was a sale of ± R800.00. The assistant then advised me that her manager left already and she’s alone, the store closes at 5 pm and an- Uber is waiting outside and I need to come and purchase my goods on another day. Upon my exit, another young lady entered the store, I assume it’s her friend; as they started chatting. For further investigation, I think it’s a good idea to view the stores footage upon my arrival & what transpired on my exit. I too, work in the retail industry and I understand that the store closes at 5pm and she most probably have to travel home. However, I was in the store before the closing time and I would have been done with my purchase if she did not neglect her customers to indulge in personal conversations. I cannot express my disappointment in the way I was treated as I customer. This is a clear indication that your customers are not important to your staff/ organisation. Yet, your business will cease to exist without them. I was really gobsmacked by the level of service/lack thereof. I will definitely not come back to your branch, neither will any of my friends or family members. I’m making you aware of the incident so that you can do something about it before you lose any further customer due to poor service. Thanking you in anticipation, Mureeda Peck ***